Meeting Business Needs

At the College, we recognise that businesses choose to engage with us in different ways based on their individual training needs. In order to respond to employers’ needs the College assures an excellent standard for all our business customers through an account management service.

What you can expect from us

A dedicated member of our Business Services Team will visit you and discuss your business with you, listen to your current and future goals and challenges. They will help you to identify skills gaps and will discuss the available cost effective training solutions, the delivery of the training and methods of delivery to suit you and your employees. We will also help you to access any public funding for training that may be available.

  • An allocated programme advisor who will be your point of contact with the College
  • A dedicated telephone and email hotline to manage all your enquiries during normal business hours (01252 407299 and business@farn-ct.ac.uk)
  • A professional and prompt response to all communication and requests
  • A range of information about our courses widely available through course leaflets, adverts, brochures, e-marketing and via our website
  • Information, advice and guidance on the range and content of courses available at the College
  • Clear information on the fees applicable to courses and access to advice on any funding that might be used to support the cost of training
  • Referral to another provider if we are unable to offer suitable training to meet your business needs
  • An opportunity to identify how the training selected is intended to support and develop your business
  • A welcome pack containing information about the course and the College’s services for businesses
  • Suitably qualified and professional trainers and assessors
  • Regular reports and effective communication to keep you informed of your employee’s progress
  • An opportunity to provide feedback on College courses and services at regular intervals
  • Regular contact from the College including newsletters, new course offers and an invitation to participate in forums relevant to your industry/sector, tailor made to suit business specific needs

Employer Complaints

Any concerns will be dealt with by the Business Services Manager and will be responded to within 5 working days of receipt. In cases where the issue cannot be resolved satisfactorily, referral will be made to the formal College Complaints Procedure.

What we ask from you 

  • To encourage and support your employees to complete their planned course
  • To participate in the assessment and review process with your employees
  • To provide your employees with access to the resources required to complete and achieve their course objectives
  • To allow your employees the time and opportunity to practice their skills in the workplace and develop their competence
  • To meet legal requirements with regard to Health & Safety, Equality & Diversity and Disability Discrimination
  • To participate in providing feedback on the quality of the training and service received including how this has met your business objectives
  • To update the College as soon as possible about any changes in the circumstances of any employee
  • To tell us when we don’t meet your expectations or if you have any concerns